Reference

How 199bet Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour are handled with care.

Account Data ProtectedPayment Info Handled SecurelyYour Rights, Clearly StatedBangladesh-Focused Support
199bet How 199bet Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use standard encryption on all account pages and payment flows. Your bKash, Nagad, or Rocket transaction details pass through secure channels and are never stored in plain text. Here is how we approach the four areas that matter most to your privacy.

Data Retention We keep your account data while your account is open. After closure, only what local regulations require is retained — nothing extra, nothing indefinite.
Cookie Use Session cookies keep you logged in. Analytics cookies help us understand how the lobby is used. You can block non-essential cookies in your browser without losing account access.
Account Security Login uses OTP verification to your registered mobile number. If we detect an unusual session, your account may be temporarily held pending your confirmation.
Data Requests You can request a copy of your personal data or ask us to correct inaccurate details. Reach out via live chat or email with your registered number for identity verification.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team is available through the channels below. Response times may vary; for account-specific requests, have your registered mobile number ready.

Live Chat Open the chat widget inside your account dashboard. Available during active support hours for account and data queries.
Email Support Send your data request or privacy concern to our support address. Include your registered contact detail so we can verify your identity.
Account Settings Some data preferences — including communication opt-outs — can be managed directly from your account settings page without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how 199bet handles personal information. If yours is not here, contact support through your account dashboard.

We collect your name, contact details, and the mobile wallet you use — bKash, Nagad, or Rocket. Device and session data is also logged to secure your account.

Yes. Contact support via live chat or email with your registered mobile number. We will verify your identity and provide your data within a reasonable timeframe under applicable local rules.

We delete account data after closure except what local law requires us to retain. Retention periods depend on your eligible region and applicable regulations.

Payment data shared with bKash, Nagad, or Rocket is limited to what those processors need to complete your transaction. We do not share payment details with advertisers or unrelated third parties.

Non-essential cookies can be blocked through your browser settings. Session cookies are needed to keep you logged in; blocking them may affect account access.

Contact us immediately via live chat inside your account. We will review the activity, secure your account if needed, and respond with next steps as quickly as possible.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.